Citrus Connect Ltd is committed to protecting your personal data. This privacy notice aims to give you information on how Citrus Connect Limited collects and processes your personal data. It explains your privacy rights and how the law protects you including how we comply with current legislation which relates to the use of personal data.
This policy notice applies to you when we collect or process your personal data for example when you use our website (www.citrus-connect.co.uk), get in touch with us for any reason (including by phone or email), when you apply to work for us, when we get in touch with you in relation to a job role we are seeking a candidate for, or if you wish to apply for a job role we are seeking a candidate for, on behalf of one of our clients.
Citrus Connect Ltd is the “controller” and responsible for your personal data (referred to in this notice as “Citrus Connect Ltd”, “we” or “our.”)
We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO using the details below.
If you have any questions about this privacy notice, please contact our DPO in the following ways: Company: Citrus Connect Ltd
Email address: email@example.com
Postal address: No 1 Aire Street, Leeds, England, LS1 4PR
You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer the following categories of personal data about you:
We may collect special categories of personal data about you, this includes:
We process information about criminal convictions only where we have obtained your prior consent to do so, and strictly for the purpose of managing your application and suitability for a particular job role.
We may collect personal information about you from the following sources:
We will only use the personal information we collect about you when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To respond to an enquiry you raise with us.||IdentityContact||Necessary for our legitimate interests in responding to your enquiry.|
|Where you are a candidate seeking a role with one or more of our clients: to assess your skills, qualifications and suitability for a job role and whether to shortlist you for the role;to carry out background and reference checks, where applicable;communicating with you throughout the application, interview and recruitment process (as applicable).||IdentityContactCV and ApplicationInterview||Necessary for our legitimate interests in carrying out our recruitment services including considering and progressing your application for a role.|
|Where we get in touch with you in relation to potential job roles using contact details you have supplied on a job board.||IdentityContactCV and Application||Necessary for our legitimate interests in offering our recruitment services and contacting you in relation to your job search.|
|To keep records relating to the recruitment processes for roles with our clients.||IdentityContactCV and Application||Necessary for our legitimate interests in carrying out and improving our recruitment|
|(d) Interview Data||services, and in keeping internal and audit records.|
|Where you are applying for a role with Citrus Connect Ltd: Assessing your application and considering your suitability for the role, communicating with you in relation to the recruitment process, and taking up any necessary references and interviewing you.||IdentityContactCV and ApplicationInterview||Necessary for our legitimate interests in assessing candidates for roles within our business.|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).||IdentityContactTechnical||Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).Necessary to comply with a legal obligation.|
We may share your personal data with the parties set out below for the purposes set out in the table above.
successful we may share your personal data with our client to provide further assistance with your recruitment.
If you fail to provide information when requested, we may not be able to progress your job application. For example if you fail to provide evidence of qualifications or work history requested, or if we require a credit check or references for this role and you fail to provide us with relevant details, we will not be able to take your application further.
We will use your particularly sensitive personal information in the following ways:
You will not be subject to decisions that will have a significant impact on you based solely on automated decision making.
Why might you share my personal information with third parties?
We share your personal information with prospective employers for the purposes of processing your application. All prospective employers, third-party service providers and any other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not typically transfer your personal data outside of the UK, however as some of our external third party providers are based outside of the UK, their processing of your personal data may involve a transfer of data outside the UK.
Whenever we transfer your personal data outside of the UK, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are implemented, for example,
by only transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Please contact us if you would like further information in relation to transfers of personal data out of the UK.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
How long will you use my information for?
Where you are a candidate for a job role, we will retain your personal data for a period of 168 months after we have communicated to you the decision about whether you will be appointed to a role. We retain your personal information for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment process in a fair and transparent way. After this period, we will securely destroy your personal data.
We will otherwise only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may wish to retain your personal data on file, on the basis that a further job opportunity may arise in future and we may wish to consider you for that. We do this because of the nature of our business. As a recruitment consultancy our relationship with you is one where we are aiming to seek employment on your behalf, therefore we may need to retain your personal data for the purposes of offering you the opportunity to apply for job opportunities arising in future, which match your criteria.
Your rights in connection with personal information
Under certain circumstances you have rights under data protection laws in relation to your personal data, as listed below. Please contact our DPO if you would like to exercise any of them. You have the right to:
Where we are relying on consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case, at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact our DPO using the contact details at the start of this notice.
You will not have to pay a fee to access your personal data (or to exercise any of the other rigts). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask your for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.